When you cannot find the answer to your question in this knowledge base, you can contact the local distributor or reach our to Mindmedia Support.
To speed up the process, please include the following information in your support request:
- Serial number of the product (you can find it on the product label; the SN is 10 digits long);
- Version of BioTrace+, e.g. BioTrace+ for NeXus-10 V2017A EN;
- Version and edition of Windows (e.g. 7/8/8.1/10, Home/Professional/Enterprise/...);
- If applicable: how you connect your NeXus to your computer: Bluetooth (internal or dongle), USB or USB/Fiber optic.
Troubleshooting
- Did the equipment work without problems before? If yes, did anything change to your computer after which the problem occurred (e.g. think of a Windows update, a driver update, a change of hardware, etc.)?
- Describe the steps to reproduce the issue.
- Provide us with all information you have about the problem, like (error) messages that appear, what you tried to solve the problem, etc.
Signals
When you have a question about recorded signals or a recorded session, it is very useful if you send us one or more recorded sessions. Read the article about how to export a recorded session for a step by step guide.